TESSAHEALTH PLLC WEBSITE PRIVACY POLICY
PRIVACY OF YOUR INFORMATION
Welcome to the TESSAHEALTH PLLC website. In this Privacy Policy, "TESSAHEALTH PLLC" is referred to as "we," "us," or "our."
This Privacy Policy governs your use of any online service location that posts a link to this Privacy Policy, including interactive features, widgets, plugins, applications, content, downloads, and other services (collectively the "Services") that we own or control. This applies regardless of how you access or use the Services, whether via personal computers, mobile devices, or other electronic media.
This Privacy Policy also explains how we collect, use, and disclose information about you in connection with your use of our services, including those offered through our website at www.tessahealth.org ("Website"). Please read this Privacy Policy carefully. If you do not agree to our terms, please do not register, subscribe, create an account, use the Website, or otherwise interact with us.
By voluntarily providing personal information in connection with our Website, you consent to our collection, use, and disclosure of your information as set forth in this Privacy Policy. This Privacy Policy does not apply to products, services, websites, or content offered by third parties.
This Privacy Policy applies only to information collected online through the Website and does not describe the ways in which we may collect or use information obtained offline or through any other means.
PLEASE NOTE THAT THIS PRIVACY POLICY DOES NOT APPLY TO YOUR PROTECTED HEALTH INFORMATION (PHI). We may receive your PHI when you use this Website for certain functions or features. PHI is treated in accordance with our Notice of Privacy Practices, which is available at the following URL: <Notice of Privacy Practices URL>. If you have any questions about our use or disclosure of your PHI, please review the Notice of Privacy Practices.
PLEASE READ THE COOKIE POLICY CAREFULLY BEFORE USING OR OBTAINING ANY MATERIALS, INFORMATION, PRODUCTS, OR SERVICES THROUGH THE SERVICE. BY ACCESSING THE SERVICE, YOU AGREE TO ACCEPT, WITHOUT LIMITATION OR QUALIFICATION, THE COOKIE POLICY BELOW.
We reserve the right to change, update, or correct any information in the Services at any time without notice by posting an amended statement to the Services. Your continued use of the Services means you accept and agree to the revised Privacy Policy. If you do not accept this Privacy Policy (as amended from time to time), please exit the Website immediately.
If we provide you with notice of different or additional privacy policies or practices (e.g., at the point of data collection), those additional terms shall govern such data collection and use.
THE TYPES OF INFORMATION WE COLLECT
“Personal Information” is information that can be used to identify, locate, or contact an individual. It also includes other information that may be associated with Personal Information. In some cases, Personal Information is used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. We collect the following types of Personal Information:
· Contact Information: This allows us to communicate with you, such as your name, postal addresses, email addresses, telephone numbers, or other addresses at which you receive communications from or on behalf of us.
· Relationship Information: This helps us to understand who you are and what types of services may interest you. This also includes information provided when you contact us to share your concerns and for us to respond to those concerns.
· Insurance Information: This includes details such as your insurance provider, policy number, and other related information required for billing and claims.
· Payment Information: This encompasses credit card numbers, bank account details, billing addresses, and other financial data for processing payments.
· Identification Information: This includes government-issued IDs, driver's licenses, or other identification documents and images necessary for verification purposes.
· Health Information: This includes Protected Health Information (PHI) such as medical history, diagnoses, medications, treatment plans, and any other health-related information you provide.
· Appointment Information: This includes details about your appointments, such as dates, times, and the healthcare professionals you are scheduled to see.
· Website Usage Information: This covers data collected through cookies and similar technologies about how you use our website, including IP addresses, browser types, and activity logs.
HOW WE USE PERSONAL INFORMATION
We use Personal Information to:
· Operate and Improve Our Website: Ensure the website functions correctly and improve its usability and security.
· Evaluate Services: Assess the types of offers, products, or services that may interest clients.
· Provide Customer Support: Offer support to our clients, including assistance with services, billing inquiries, and technical issues.
· Fulfill Requests: Provide the services, products, or information you have requested.
· Communicate with You: Send you information that may be of interest, including news, announcements, and marketing materials.
· Send Reminders and Notices: Provide reminders for appointments, technical notices, updates, security alerts, and support and administrative messages.
· Verify Identity and Insurance: Verify your identity and insurance information to ensure eligibility for services.
· Submit and Process Claims and Payments: Submit and process insurance claims and service payments.
· Manage Advertisements: Deliver advertisements through various methods, including the website, email, and text messages.
· Administer Surveys and Events: Manage surveys, promotional activities, or events sponsored by us.
· Manage Business Needs: Handle everyday business operations such as website administration, analytics, fraud prevention, and compliance with legal obligations.
USE AND SHARING OF PERSONALLY IDENTIFIABLE INFORMATION
· Any personally identifiable information you provide will be used only as permitted by law, including to:
· Provide Services: Deliver the services, products, or information you have requested.
· Support Programs: Support the programs for which you registered.
· Respect Your Privacy: Unless you expressly consent, your personally identifiable information, including your email address, will not be sold, rented, licensed, or otherwise shared with third parties.
· Limit Unsolicited Communications: Unless you expressly provide your consent or request a service, we will not send you unsolicited emails.
COOKIE POLICY
Like most businesses, we use cookies (and similar technologies) on our Services to facilitate and improve your digital experience (“Cookies”). As further described herein, Cookies are small pieces of information stored on your device when you visit our Website or webpages. Data collected during the use of the mobile application is stored within the application itself. The data collected either through Cookies includes, but is not limited to, logging information regarding the characteristics or usage of your device, system and application software, user location data, your preferences and search queries. Collecting this data also enables us to better support the Services and optimize personalized content. Cookies may also be used to make advertising messages more relevant to you. The non-personally identifiable information we gather in aggregate form may be used to improve our Services.
When you visit the Services, we may place a temporary “session" or a permanent Cookie on your computer that will allow us to customize and enhance your experience of the Services, make improvements to our Services, or to report Services activity. Our session Cookies are not permanently stored on your computer and expire when you leave. Permanent Cookies are issued to Services visitors who link the Services from a search engine and are used only to permit us to attract qualified users to the Services. Our Cookies are not used to send spam. We store Cookie information in aggregate form and use the aggregate information to make
improvements to the Services or in internal reports on Services activity. You may opt-out of allowing Cookies to be placed on your computer. Refusing Cookies disables our ability to include information about your visit in our regular monitoring of Services traffic.
To the fullest extent permitted by applicable law, we may also disclose your information if we believe in good faith that doing so is necessary or appropriate to: (i) protect or defend the rights, safety or property of ours or third parties (including through the enforcement of this Privacy Policy, and other applicable agreements and policies); or (ii) comply with legal and regulatory obligations (e.g., pursuant to law enforcement inquiries, subpoenas or court orders). To the fullest extent permitted by applicable law, and without notice to you, we have sole and complete discretion to elect whether or not to make such disclosures, and to contest or not contest requests for such disclosures.
THIRD-PARTY ANALYTICS PROVIDERS AND AD SERVERS
We may use third-party vendors to perform certain services on behalf of us or the Services, such as hosting the Services, designing and/or operating features of the Services, tracking activities on the Services, utilizing sharing technology that allows users to share content on the Website through social media, and providing analytics. We may provide these vendors with access to user information, or they may directly collect your information to carry out the services they are performing for you or for us. Third-party analytics and other service providers may set and access their own tracking technologies on your device, and they may otherwise collect or have access to information about you, potentially including Personal Information.
We may also work with certain third parties to provide us with information regarding traffic on the Services, to serve advertisements elsewhere online, and to provide us with information regarding the use of our Website or Services and the effectiveness of our advertisements. These third parties may automatically collect information about you using their own cookies, pixels, or other technologies, or may otherwise collect or have access to information about your visits to this and other websites, your IP address, your ISP, the browser you use to visit our Website, and other usage information. Information collected may be used, among other things, to deliver advertising targeted to your interests and to better understand the usage and visitation of our Services and the other sites tracked by these third parties.
CONTROLLING YOUR PERSONAL INFORMATION
We believe you benefit from a more personalized experience when we know more about you and how you use our Website and Services. However, you can limit the information you provide to us and the communications we send to you.
You may manage how your browser handles Cookies and related technologies by adjusting its privacy and security settings. Since browsers vary, refer to your browser’s instructions to learn about Cookie-related and other privacy and security settings that may be available.
You may manage how your mobile device and mobile browser share location information with us, as well as how your mobile browser handles Cookies and related technologies, by adjusting your mobile device’s privacy and security settings. Please refer to the instructions provided by your mobile service provider or the manufacturer of your device to learn how to adjust your settings.
You may also manage the sharing of certain Personal Information with us when you connect with us through a social media platform or application, such as Facebook. Please refer to the privacy settings of the social media website or application to determine how you may adjust permissions and manage the interactivity between us and your social media account or mobile device.
If you wish to opt out of receiving offers or updates directly from us, please follow the opt-out instructions provided in the communications we send you, or contact us directly if no instructions are available.
SECURITY OF PERSONAL INFORMATION
We use commercially reasonable controls designed to safeguard Personal Information in accordance with applicable laws. We implement various security measures when you enter, submit, or access your information to maintain its safety. However, please be aware that no method of electronic transmission or storage is completely secure, and we cannot guarantee the security of your personal information. Accordingly, we make no promise, representation, or warranty regarding the security of your personal information or any other information or data collected, stored, used, or transmitted in connection with the Website. You provide us with your information at your own risk.
If we become aware of unauthorized access to your Personal Information that exposes, or risks exposing, your Personal Information in a manner inconsistent with this Privacy Policy, we will fulfill our legal obligations to notify you and other affected users. We will also display a notification on the Website, in accordance with our legal duties. We also reserve the right to cooperate with individuals who pursue legally enforceable rights against data collectors and processors who fail to adhere to the law.
SITES WE LINK TO
If you choose to use any of the links we provide to third-party resources, you understand that you are subject to the privacy policies of those sites.
IMPORTANT INFORMATION FOR PARENTS ABOUT CHILDREN'S PRIVACY
We understand the importance of protecting children's privacy in the interactive world. Children should always get permission from their parents before sending any information about themselves (such as their names, email addresses, and phone numbers) over the Internet,
whether to us or anyone else. Our Website is not directed at children under 13, and we will not knowingly allow anyone under 13 to provide us with any personally identifying information. If you are under 13, please do not use our Services and do not provide any information about yourself on this Website.
If we become aware that we have collected Personal Information from a child under 13, we will dispose of that information in accordance with the Children's Online Privacy Protection Act (COPPA) and other applicable laws and regulations. If you are a parent or guardian and you believe that your child under the age of 13 has provided us with information without your consent, please contact us at the email address provided on our contact page. We will take reasonable steps to ensure that such information is deleted from our files.
DISCLAIMER
ELECTRONIC COMMUNICATIONS PRIVACY ACT NOTICE (18 U.S.C. §§ 2701-2711):
WE MAKE NO GUARANTEE OF CONFIDENTIALITY OR PRIVACY OF ANY COMMUNICATION OR INFORMATION TRANSMITTED ON THE WEBSITE OR ANY OTHER WEBSITE LINKED TO THE WEBSITE. WE WILL NOT BE LIABLE FOR THE PRIVACY OF INFORMATION, EMAIL ADDRESSES, REGISTRATION AND IDENTIFICATION INFORMATION, DISK SPACE, COMMUNICATIONS, CONFIDENTIAL INFORMATION, TRADE SECRET INFORMATION, OR ANY OTHER CONTENT TRANSMITTED OVER NETWORKS ACCESSED BY THE WEBSITE, OR OTHERWISE CONNECTED WITH YOUR USE OF THE WEBSITE.
UPDATES
We reserve the right to amend and update this Policy periodically. By continuing to use our Website after any such changes, you acknowledge that you have read, understand, and agree to be bound by the updated Policy.
CONTACT INFORMATION
If you have any questions or need assistance, please reach out to us:
Phone: 773-923-3543
Email: info@tessahealth.org