TESSAHEALTH PLLC WEBSITE PRIVACY POLICY

PRIVACY OF YOUR INFORMATION

Welcome to the TESSAHEALTH PLLC website. In this Privacy Policy, "TESSAHEALTH PLLC" is referred to as "we," "us," or "our."

This Privacy Policy governs your use of any online service location that posts a link to this Privacy Policy, including interactive features, widgets, plugins, applications, content, downloads, and other services (collectively the "Services") that we own or control. This applies regardless of how you access or use the Services, whether via personal computers, mobile devices, or other electronic media.

This Privacy Policy also explains how we collect, use, and disclose information about you in connection with your use of our services, including those offered through our website at www.tessahealth.org ("Website"). Please read this Privacy Policy carefully. If you do not agree to our terms, please do not register, subscribe, create an account, use the Website, or otherwise interact with us.

By voluntarily providing personal information in connection with our Website, you consent to our collection, use, and disclosure of your information as set forth in this Privacy Policy. This Privacy Policy does not apply to products, services, websites, or content offered by third parties.

This Privacy Policy applies only to information collected online through the Website and does not describe the ways in which we may collect or use information obtained offline or through any other means.

PLEASE NOTE THAT THIS PRIVACY POLICY DOES NOT APPLY TO YOUR PROTECTED HEALTH INFORMATION (PHI). We may receive your PHI when you use this Website for certain functions or features. PHI is treated in accordance with our Notice of Privacy Practices, which is available at the following URL: <Notice of Privacy Practices URL>. If you have any questions about our use or disclosure of your PHI, please review the Notice of Privacy Practices.

PLEASE READ THE COOKIE POLICY CAREFULLY BEFORE USING OR OBTAINING ANY MATERIALS, INFORMATION, PRODUCTS, OR SERVICES THROUGH THE SERVICE. BY ACCESSING THE SERVICE, YOU AGREE TO ACCEPT, WITHOUT LIMITATION OR QUALIFICATION, THE COOKIE POLICY BELOW.

We reserve the right to change, update, or correct any information in the Services at any time without notice by posting an amended statement to the Services. Your continued use of the Services means you accept and agree to the revised Privacy Policy. If you do not accept this Privacy Policy (as amended from time to time), please exit the Website immediately.

If we provide you with notice of different or additional privacy policies or practices (e.g., at the point of data collection), those additional terms shall govern such data collection and use.

THE TYPES OF INFORMATION WE COLLECT

“Personal Information” is information that can be used to identify, locate, or contact an individual. It also includes other information that may be associated with Personal Information. In some cases, Personal Information is used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. We collect the following types of Personal Information:

Contact Information: This allows us to communicate with you, such as your name, postal addresses, email addresses, telephone numbers, or other addresses at which you receive communications from or on behalf of us.
Relationship Information: This helps us to understand who you are and what types of services may interest you. This also includes information provided when you contact us to share your concerns and for us to respond to those concerns.
Insurance Information: This includes details such as your insurance provider, policy number, and other related information required for billing and claims.
Payment Information: This encompasses credit card numbers, bank account details, billing addresses, and other financial data for processing payments.
Identification Information: This includes government-issued IDs, driver's licenses, or other identification documents and images necessary for verification purposes.
Health Information: This includes Protected Health Information (PHI) such as medical history, diagnoses, medications, treatment plans, and any other health-related information you provide.
Appointment Information: This includes details about your appointments, such as dates, times, and the healthcare professionals you are scheduled to see.
Website Usage Information: This covers data collected through cookies and similar technologies about how you use our website, including IP addresses, browser types, and activity logs.

HOW WE USE PERSONAL INFORMATION

We use Personal Information to:

Operate and Improve Our Website: Ensure the website functions correctly and improve its usability and security.
Evaluate Services: Assess the types of offers, products, or services that may interest clients.
Provide Customer Support: Offer support to our clients, including assistance with services, billing inquiries, and technical issues.
Fulfill Requests: Provide the services, products, or information you have requested.
Communicate with You: Send you information that may be of interest, including news, announcements, and marketing materials.
Send Reminders and Notices: Provide reminders for appointments, technical notices, updates, security alerts, and support and administrative messages.
Verify Identity and Insurance: Verify your identity and insurance information to ensure eligibility for services.
Submit and Process Claims and Payments: Submit and process insurance claims and service payments.
Manage Advertisements: Deliver advertisements through various methods, including the website, email, and text messages.
Administer Surveys and Events: Manage surveys, promotional activities, or events sponsored by us.
Manage Business Needs: Handle everyday business operations such as website administration, analytics, fraud prevention, and compliance with legal obligations.

USE AND SHARING OF PERSONALLY IDENTIFIABLE INFORMATION

Any personally identifiable information you provide will be used only as permitted by law, including to:
Provide Services: Deliver the services, products, or information you have requested.
Support Programs: Support the programs for which you registered.
Respect Your Privacy: Unless you expressly consent, your personally identifiable information, including your email address, will not be sold, rented, licensed, or otherwise shared with third parties.
Limit Unsolicited Communications: Unless you expressly provide your consent or request a service, we will not send you unsolicited emails.

COOKIE POLICY

Like most businesses, we use cookies (and similar technologies) on our Services to facilitate and improve your digital experience (“Cookies”). As further described herein, Cookies are small pieces of information stored on your device when you visit our Website or webpages. Data collected during the use of the mobile application is stored within the application itself. The data collected either through Cookies includes, but is not limited to, logging information regarding the characteristics or usage of your device, system and application software, user location data, your preferences and search queries. Collecting this data also enables us to better support the Services and optimize personalized content. Cookies may also be used to make advertising messages more relevant to you. The non-personally identifiable information we gather in aggregate form may be used to improve our Services.

When you visit the Services, we may place a temporary “session" or a permanent Cookie on your computer that will allow us to customize and enhance your experience of the Services, make improvements to our Services, or to report Services activity. Our session Cookies are not permanently stored on your computer and expire when you leave. Permanent Cookies are issued to Services visitors who link the Services from a search engine and are used only to permit us to attract qualified users to the Services. Our Cookies are not used to send spam. We store Cookie information in aggregate form and use the aggregate information to make improvements to the Services or in internal reports on Services activity. You may opt-out of allowing Cookies to be placed on your computer. Refusing Cookies disables our ability to include information about your visit in our regular monitoring of Services traffic.

To the fullest extent permitted by applicable law, we may also disclose your information if we believe in good faith that doing so is necessary or appropriate to: (i) protect or defend the rights, safety or property of ours or third parties (including through the enforcement of this Privacy Policy, and other applicable agreements and policies); or (ii) comply with legal and regulatory obligations (e.g., pursuant to law enforcement inquiries, subpoenas or court orders). To the fullest extent permitted by applicable law, and without notice to you, we have sole and complete discretion to elect whether or not to make such disclosures, and to contest or not contest requests for such disclosures.

THIRD-PARTY ANALYTICS PROVIDERS AND AD SERVERS

We may use third-party vendors to perform certain services on behalf of us or the Services, such as hosting the Services, designing and/or operating features of the Services, tracking activities on the Services, utilizing sharing technology that allows users to share content on the Website through social media, and providing analytics. We may provide these vendors with access to user information, or they may directly collect your information to carry out the services they are performing for you or for us. Third-party analytics and other service providers may set and access their own tracking technologies on your device, and they may otherwise collect or have access to information about you, potentially including Personal Information.

We may also work with certain third parties to provide us with information regarding traffic on the Services, to serve advertisements elsewhere online, and to provide us with information regarding the use of our Website or Services and the effectiveness of our advertisements. These third parties may automatically collect information about you using their own cookies, pixels, or other technologies, or may otherwise collect or have access to information about your visits to this and other websites, your IP address, your ISP, the browser you use to visit our Website, and other usage information. Information collected may be used, among other things, to deliver advertising targeted to your interests and to better understand the usage and visitation of our Services and the other sites tracked by these third parties.

CONTROLLING YOUR PERSONAL INFORMATION

We believe you benefit from a more personalized experience when we know more about you and how you use our Website and Services. However, you can limit the information you provide to us and the communications we send to you.

You may manage how your browser handles Cookies and related technologies by adjusting its privacy and security settings. Since browsers vary, refer to your browser’s instructions to learn about Cookie-related and other privacy and security settings that may be available.

You may manage how your mobile device and mobile browser share location information with us, as well as how your mobile browser handles Cookies and related technologies, by adjusting your mobile device’s privacy and security settings. Please refer to the instructions provided by your mobile service provider or the manufacturer of your device to learn how to adjust your settings.

You may also manage the sharing of certain Personal Information with us when you connect with us through a social media platform or application, such as Facebook. Please refer to the privacy settings of the social media website or application to determine how you may adjust permissions and manage the interactivity between us and your social media account or mobile device.

If you wish to opt out of receiving offers or updates directly from us, please follow the opt-out instructions provided in the communications we send you, or contact us directly if no instructions are available.

SECURITY OF PERSONAL INFORMATION

We use commercially reasonable controls designed to safeguard Personal Information in accordance with applicable laws. We implement various security measures when you enter, submit, or access your information to maintain its safety. However, please be aware that no method of electronic transmission or storage is completely secure, and we cannot guarantee the security of your personal information. Accordingly, we make no promise, representation, or warranty regarding the security of your personal information or any other information or data collected, stored, used, or transmitted in connection with the Website. You provide us with your information at your own risk.

If we become aware of unauthorized access to your Personal Information that exposes, or risks exposing, your Personal Information in a manner inconsistent with this Privacy Policy, we will fulfill our legal obligations to notify you and other affected users. We will also display a notification on the Website, in accordance with our legal duties. We also reserve the right to cooperate with individuals who pursue legally enforceable rights against data collectors and processors who fail to adhere to the law.

SITES WE LINK TO

If you choose to use any of the links we provide to third-party resources, you understand that you are subject to the privacy policies of those sites.

IMPORTANT INFORMATION FOR PARENTS ABOUT CHILDREN'S PRIVACY

We understand the importance of protecting children's privacy in the interactive world. Children should always get permission from their parents before sending any information about themselves (such as their names, email addresses, and phone numbers) over the Internet, whether to us or anyone else. Our Website is not directed at children under 13, and we will not knowingly allow anyone under 13 to provide us with any personally identifying information. If you are under 13, please do not use our Services and do not provide any information about yourself on this Website.

If we become aware that we have collected Personal Information from a child under 13, we will dispose of that information in accordance with the Children's Online Privacy Protection Act (COPPA) and other applicable laws and regulations. If you are a parent or guardian and you believe that your child under the age of 13 has provided us with information without your consent, please contact us at the email address provided on our contact page. We will take reasonable steps to ensure that such information is deleted from our files.

DISCLAIMER

ELECTRONIC COMMUNICATIONS PRIVACY ACT NOTICE (18 U.S.C. §§ 2701-2711):

WE MAKE NO GUARANTEE OF CONFIDENTIALITY OR PRIVACY OF ANY COMMUNICATION OR INFORMATION TRANSMITTED ON THE WEBSITE OR ANY OTHER WEBSITE LINKED TO THE WEBSITE. WE WILL NOT BE LIABLE FOR THE PRIVACY OF INFORMATION, EMAIL ADDRESSES, REGISTRATION AND IDENTIFICATION INFORMATION, DISK SPACE, COMMUNICATIONS, CONFIDENTIAL INFORMATION, TRADE SECRET INFORMATION, OR ANY OTHER CONTENT TRANSMITTED OVER NETWORKS ACCESSED BY THE WEBSITE, OR OTHERWISE CONNECTED WITH YOUR USE OF THE WEBSITE.

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

TESSAHEALTH PLLC ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

We collect the following types of information:

Personal Information:

• Name, email address, phone number, physical address
• Payment information when you make a purchase or request a quote
• Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information:

• IP address, browser type, device information
• Website usage patterns and analytics
• Cookies and similar technologies

Customer Communication:

• Records of inquiries and service requests
• Appointment details and preferences
• Service history and feedback

2. How We Use Your Information

We use collected data for:

• Providing and improving our services
• Processing transactions and payments
• Communicating with you about your inquiries, appointments, and promotions
• Enhancing website functionality and user experience
• Ensuring security and fraud prevention
• Maintaining records of your communication preferences and consent

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent:

• You will only receive messages if you have explicitly opted in
• We maintain timestamped records of all opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions:

• You can cancel SMS notifications at any time by replying "STOP"
• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
• All opt-out requests are processed immediately.

Message Frequency & Content:

• Message frequency varies based on your interactions with our business
• Messages will be directly related to the services you have requested
• We do not send promotional content without specific consent

Help & Support:

• Reply "HELP" for assistance or contact us at brett@tessahealth.org
• Customer support is available during regular business hours

Carrier Information:

• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information with:

Service Providers:

• Third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling)
• SMS aggregators and providers solely for the purpose of delivering messages you've consented to receive
• All service providers are contractually obligated to maintain confidentiality and security

Legal Compliance:

• If required by law, legal process, or to protect our rights
• In response to valid law enforcement requests or court orders

Business Transfers:

• In case of mergers, acquisitions, or sale of assets
• In such cases, your data remains protected under the terms of this policy

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

5. Data Security

We implement and maintain reasonable security measures to protect your personal information:

• Encryption of sensitive data in transit and at rest
• Secure access controls and authentication mechanisms
• Regular security assessments and updates
• Employee training on data protection
• Breach notification protocols in accordance with applicable laws
• Secure backup systems and disaster recovery procedures

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Analyze site traffic and user behavior
• Remember your preferences
• Improve website functionality and user experience
• Measure the effectiveness of our services

You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

7. Your Rights & Choices

You have the right to:

• Access, update, or delete your personal information
• Opt-out of marketing emails by clicking "unsubscribe" in our emails
• Opt-out of SMS messages by replying "STOP"
• Request information on how we process your data
• Withdraw consent at any time for future communications
• Lodge a complaint with a supervisory authority if you believe your rights have been violated

To exercise these rights, please contact us using the information in Section 10.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This privacy policy applies only to information collected by TESSAHEALTH PLLC.

9. Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be available on our website with the effective date. For significant changes, we will notify you by email or through a notice on our website.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

TESSAHEALTH PLLC

Phone: +1 888-813-3543
Email: brett@tessahealth.org
Website: https://www.tessahealth.org/

By using our website and services, you consent to this Privacy Policy.